Merton’s new rubbish collection scheme has been in place since 1st October, and we have been made aware of a number of issues. Recurring problems include wheelie bins not being returned to properties after rubbish collection, and collections being missed.
Cllr Paul Kohler has been in touch with council officers regarding bins being left in the pavements / roads after collection, and it has been confirmed that instructions given to Veolia staff are to replace bins on properties after collection. If your bins are not replaced on your property after collection please let your local ward councillors know so they can raise it with the relevant team at the council, who will handle the complaint.
If your rubbish isn’t collected you can report it on the Merton Council website, and a team will come out to collect it provided the rubbish was `presented'. Some residents are having issues with rubbish not being collected as it wasn’t presented properly - information on how rubbish should be presented can be found here. If moving the bins each week is difficult for you, you can apply for assisted collection.